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Terms & Conditions That Protect Your Play

When you open an erek2 10 account, you agree to our Terms & Conditions — the rules that keep your deposits secure, your withdrawals clear, and your account…

Account security rulesWithdrawal verification stepsPayment method policiesDispute resolution processData protection standards
erek2 10 Terms & Conditions That Protect Your Play
TERMS QUESTIONS

How to Reach Us About Terms & Conditions

Team online

Live Chat

Open the chat widget in the bottom right of the lobby. Our team answers questions about account rules, payment policies and withdrawal steps Monday to Sunday, 09:00 to 23:00 Indonesia time.

Email Support

Send a message to [email protected] with your account email and a clear question about our Terms. We respond within 24 hours with clarification, policy excerpts, or next steps for disputes.

Account Settings

Log in, go to Profile > Account Settings > Legal & Policy to review the full Terms & Conditions, see your agreement history, and access withdrawal verification records linked to your account.

ACCOUNT SAFEGUARDS

How We Protect Your Rights Under These Terms

Data Retention

We store your account data, payment history and verification documents for the life of your account plus 7 years after closure, as required by local law. You can request a data export from Account Settings anytime.

Withdrawal Verification

Before we send money back to your DANA, OVO, GoPay or QRIS account, we verify your identity and check that the withdrawal amount matches your available balance. This step typically adds 1–3 minutes.

Payment Security

All deposits and withdrawals use encryption and are logged in your transaction history. We never share your payment details with third parties outside our payment processor network.

Account Closure Rights

You can close your account anytime from Settings. Any remaining balance is returned to your registered payment method within 5–10 business days, and all related data is flagged for retention under our policy.

Dispute Resolution

If you disagree with a transaction, withdrawal hold or account decision, open a support ticket with screenshots and your account email. Our team investigates within 48 hours and responds with findings.

Cookie & Tracking Policy

We use cookies to remember your login, language preference and game session. You can disable non-essential cookies from Account Settings > Privacy without losing access to the lobby.

Common Questions About Your Account Terms

Breaches — such as using a false identity, sharing your account or depositing funds from another person — can result in a warning, temporary account hold, or permanent closure. We notify you by email and give you a chance to respond before taking action. Your available balance is returned minus any pending withdrawals under investigation.

Yes, we can update these terms at any time. Major changes — such as new fees, withdrawal rules or payment restrictions — are emailed to you 30 days in advance. Smaller clarifications are updated on the policy page with an updated date stamp. Your continued play means acceptance.

Deposits from these payment methods clear instantly to your wallet. Minimum deposit is Rp 10,000 and maximum is Rp 50,000,000 per transaction. Each method has daily limits set by your bank or wallet provider. You must be the registered owner of the DANA, OVO, GoPay or QRIS account used.

Withdrawals are processed within 1–2 hours during business hours once verified. DANA, OVO and GoPay transfers typically land within 5 minutes. QRIS transfers and bank transfers may take 1–3 business days depending on your bank. Weekend withdrawals queue for Monday processing.

Go to the login page and tap 'Forgot Password'. We'll email a reset link to your registered address. If you can't access that email, contact support with your account email and a photo ID. We verify your identity, then send password reset instructions within 2 hours.

No. Our Terms state one account per person. Multiple accounts using the same identity, phone number or payment method will be detected and closed. Balances from duplicate accounts are held for 30 days pending investigation, then returned to the original payment source.

We collect your name, phone number, email, date of birth, ID number and payment details for account creation, identity verification and fraud prevention. This data is kept for 7 years after account closure to comply with local law. You can request deletion via [email protected], subject to legal retention requirements.